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Missing Shipments

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for domestic orders sent via Standard USPS or FedEx Shipping:

  • East Coast, 3-5 business days
  • Midwest, 1-2 business days
  • Southern Midwest, 1-3 business days
  • Southwest,3-5 business days
  • West Coast, 3-5 business days

Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).

If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.

For missing UPS shipped packages:

  • A FedEx trace investigation takes up to 8 business days to be completed. If FedEx is unable to locate the package after 8 business days then a replacement item may be shipped.

For missing USPS packages:

  • We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.

For missing packages that have been shipped to an APO/FPO:

  • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the carrier. Once the inquiry is received, the carrier will be in contact to positively identify the owner and ship the item to the recipient should it be found.

For international packages that have been shipped via USPS:

  • The US Postal Service does not consider an international package to be lost until after 60  after the date of mailing. If you still have not received your package after 60 days then please contact us to assist you in filing a missing package inquiry with the carrier. Once the inquiry is received, the carrier will be in contact to positively identify the owner and ship the item to the recipient should it be found.

Please note that we will do what we can to assist in locating a missing package. However, we cannot accept liability if a package is indeed lost.